Privacy Policy
Round Here
Last updated: 12 July 2026
Who we are
Round Here is a sole trader business providing residential home tech installation services in south Liverpool. We are the data controller for the personal information described in this policy.
Address: 61 Jordan Street, Liverpool, L1 0BP
Email: cs@getroundhere.co.uk
Website: getroundhere.co.uk
What information we collect
When you contact us via the website form: your name, address, postcode, phone number, and the service you are enquiring about.
When you contact us via WhatsApp, phone, or email: your phone number or email address, plus anything you choose to tell us about your enquiry.
When you become a customer: the above, plus job details, notes on your property's network setup, and payment records.
When you visit our website: basic technical data such as IP address, browser type, and pages visited, collected through analytics and advertising cookies where you consent to them.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and providing a quote | Steps prior to entering a contract |
| Carrying out work at your property | Performance of a contract |
| Taking payment and keeping financial records | Legal obligation (tax) and contract |
| Contacting you about a job or follow-up | Contract, or legitimate interests |
| Asking for a review after a completed job | Legitimate interests |
| Website analytics and advertising | Consent |
Marketing
We will not add you to a marketing list or send you promotional messages unless you have asked us to. If we ever do, you can opt out at any time by replying to any message or emailing cs@getroundhere.co.uk.
Who we share it with
We do not sell your information. We share it only with providers that help us run the business:
- EmailJS, delivers website enquiry form submissions to our inbox
- Lovable, hosts our website
- WhatsApp (Meta), where you choose to contact us via WhatsApp
- Google, website analytics and advertising measurement, where you consent
- Our payment providers, Stripe, PayPal and Monzo, for processing payments
- HMRC and our accountant, where required for tax and accounting
Some of these providers process data outside the UK. Where that happens, transfers are covered by UK adequacy regulations or the International Data Transfer Addendum to the EU Standard Contractual Clauses.
How long we keep it
Enquiries that do not become jobs: 12 months, then deleted.
Customer and job records: 6 years from the end of the relevant tax year, as required for tax purposes.
Website analytics data: as set by the relevant provider, typically no more than 26 months.
Cookies
Our website uses cookies that are strictly necessary for it to work. It may also use analytics and advertising cookies, which are only set if you consent. You can change or withdraw your consent at any time using the cookie banner, or by clearing cookies in your browser.
Your rights
Under UK GDPR you have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct anything that is wrong
- Ask us to delete your information, where we are not legally required to keep it
- Ask us to restrict how we use it
- Object to us using it on the basis of legitimate interests
- Ask us to transfer it to another provider
- Withdraw consent at any time, where consent is the basis we rely on
To exercise any of these, email cs@getroundhere.co.uk or write to us at 61 Jordan Street, Liverpool, L1 0BP. We will respond within one month.
Security
We keep your information on password-protected devices and accounts, and only share it with the providers listed above. If we ever suffer a breach that puts your rights at risk, we will notify you and the Information Commissioner's Office as required.
Children
Our services are sold to adults. We do not knowingly collect information about children through our website.
Complaints
If you are unhappy with how we have handled your information, please tell us first at cs@getroundhere.co.uk so we can put it right. You also have the right to complain to the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
0303 123 1113
ico.org.uk
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.